Deployment questions, evaluation help, security questions, and anything in between — write to sales@niashield.com and it reaches the people who built the product.
Which product and tier you deployed — NiaShield (Contractor, Enterprise, Federal, Agency) or Gateway (Workload, Regulated, GovCon, Agency).
Cloud (Commercial, GCC High, Government, EU region) and the deployment region. Never send credentials, keys, or session content — we don’t want them, and the architecture doesn’t need them.
The step you were on and what happened. Because the product runs entirely in your tenant, your description is our telemetry — there is no vendor-side session data for us to look up, by design.
Security researchers: responsible disclosures are welcome at the same address, marked Security in the subject line.